Returns & Exchanges
At The Living Urn, we stand behind the quality of our memorial products and offer a 30-day satisfaction guarantee to ensure you have peace of mind during this important time. If you are not completely satisfied with your purchase, we are here to assist with a seamless return or exchange process.
Initiate Your Request
Contact our dedicated customer support team via email or phone within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the unused item in its original packaging, ensuring all components and instructions are included to prevent damage during transit.
Ship the Item
Affix the provided shipping label or your own trackable label to the box and drop it off at a certified carrier location, keeping a copy of your tracking number.
Receive Refund or Exchange
Once our warehouse inspects the returned item, we will process your full refund to the original payment method or ship out your requested exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing